Standard Policy
Biokau's commitment to our customers is to provide the highest quality in products and services. If you suspect your product is not functioning properly, please call one of our Technical Support Engineers (TSE's) to help determine if your product is defective. Once determined defective you will receive a letter for repair or replacement. Technical Support can be contacted via web, email or Fax.
Biokau will replace or repair defective products at Biokau option after warranty verification of the returned product.
DOA-Any product found to be defective within 30 days of shipment shall be deemed Dead on Arrival (DOA). DOA products will be advance replaced and shipped via overnight express (where available) .
Warranties are non-transferable.
Standard warranty replacements
Customers will provide the serial number of the product to the Biokau TSE. If the customer and the TSE determine the product is defective and within warranty, an RMA will be authorized. Customers will return the defective product to Biokau.
Upon receipt of defective products, warranty verification will include visual inspection and testing for normal wear and tear, alteration, and functional compliance of the Biokau products. Defective products will be repaired or replaced and shipped via Fedex Ground within 10 days or best effort.
Customers will not be charged for warranty repairs. However, if a returned product does not meet warranty verification then testing, repair, and/or shipping fees may apply.
Biokau warrants each Biokau products to be free from defects in material and workmanship for a period as specified by product listing or product documentation. During this period, if a customer is unable to resolve a product problem and Biokau Technical Support determines the product is defective, a Return Material Authorization (RMA) will be issued. Following receipt of an RMA number, the customer shall return the product to Biokau, freight prepaid. Upon verification of warranty, Biokau will -- at its option -- repair or replace the product and return it to the customer freight prepaid. If the product is not under warranty, the customer may have Biokau repair the unit on a fee basis or return it. No services are handled at the customer's site under this warranty. This warranty is voided if the customer uses the product in an unauthorized or improper way, or in an environment for which it was not designed.
Biokau warrants the media containing its reagents of ELISA kit to be free from defects and warrants that the ELISA kit will operate substantially according to Biokau specifications for a period of 60 DAYS after the date of shipment. The customer will ship defective media to Biokau. Biokau will ship the replacement media to the customer.
There are no understandings, agreements, representations or warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, other than those specifically set out above or by any existing contract between the parties. Any such contract states the entire obligation of Biokau. The contents of this document shall not become part of or modify any prior or existing agreement, commitment, or relationship.